Help is only a few moments away.
Get in touch with us by sending a detailed email relating to your issue to help@absolutehosting.co.za and we’ll respond to you within 12 hours (Monday to Friday – 9am – 4pm)
Browse our extensive knowledge base that provides hundreds of solutions to the most common issues, including video tutorials
Comprehensive client service area
Don’t have access to your email and need support?
Log into our client service area to create, update and view the status of your support requests.
Browse our extensive knowledge base that provides hundreds of solutions to the most common issues, including video tutorials
Priority Support
Use our Priority Support feature to bump your ticket to the top of the queue or call in to receive immediate support at R250 per issue.
Priority support ensures that your issue receives a response prior to any other support tickets.
We understand that when you need help, you need a speedy response.
By detailing the exact issue that you are experiencing and including as much detailed information within your initial request we are best able to respond to you and resolve your issue as fast as possible.
Please ensure that when requesting support, that you have :
- Checked the status of our network via our Network Status page or,
- Browsed our knowledge base for a suitable solution to your issue or,
- Send a detailed email from a registered email address linked to your account or log a detailed ticket via the Absolute Hosting Client Service Area .
All support related requests are handled on a first come first serve basis, unless your ticket has been bumped to priority support as per the pricing listed below.
Email Support
R0.00/Per Ticket
- Send an email to our help desk or log a ticket within the client service area
Priority Email Support
R250/Per Incident
- Upgrade your existing ticket and bump yourself to the top of the queue.
Priority Telephonic Support
R250/Per Incident
- Receive instant support on an existing ticket, one issue per billable item.
Priority Live Chat Support
R250/Per Incident
- Get instant and dedicated assistance to your ticket, one issue per billable item.
For your security and that of your account we will only permit changes or requests from a Registered Contact
All requests must be submitted in writing.
Submit a new ticket for each incident and include as much information as humanly possible to ensure that your issue or request is responded to accordingly. Tickets which contain multiple issues could be overlooked
Whilst we strive to provide responses to tickets within 30 minutes, we do not guarantee any amount of time in which a ticket receives a response.