Fanatical web hosting support

Absolute Hosting Support Policies

Before submitting a support request, make sure that you have :

• Checked the status of our network via our Network Status page to see if there is an issue relating to the service you are creating a ticket for.
• Browsed or searched our knowledge base for a suitable solution to your issue, most of the common issues are well documented.

If you have done both of the above and still need help then :

• Send a detailed email from a registered email address to [email protected] or log a ticket via the Absolute Hosting Client Service Area explaining the issue in detail.
• Include as much information as humanly possible in order for us to resolve the issue on receipt of your initial query.
• We’re good at providing support, but battle at reading minds or understanding tickets which lack any relevant info.
• One issue per ticket – do not include multiple issues within the same ticket.
• Keep calm, do not be sarcastic and apply netiquette to your responses even if you are frustrated.
• Be polite, courteous, professional and respectful throughout your interaction with our staff – we do not tolerate abuse in any shape or form.

All support related requests are handled on a first come first serve basis, unless your ticket has been bumped to priority support as per the pricing listed below.