Help is only a few moments away.
Get in touch with us by sending a detailed email to [email protected] and we’ll respond to you within 2 hours (Monday to Friday – 9am – 4pm). Please allow for delays in responses to your ticket after hours and on public holidays.
All tickets are responded in the order that they are received, with the oldest ticket being the first to receive a response.
Browse our extensive knowledge base which includes many guides and may assist you with resolving your issue.
Comprehensive client service area
Don’t have access to your email and need support?
Log into our client service area to create, update and view the status of your support requests.
Browse our extensive knowledge base that provides hundreds of solutions to the most common issues, including video tutorials
Need URGENT support?
Use our Priority Support feature to bump your ticket to the top of the queue and or call in to receive immediate support at R600 per issue.
Priority support ensures that your issue receives a response prior to any other support tickets.
Absolute Hosting Support Policies
Before submitting a support request, make sure that you have :
- Checked the status of our network via our Network Status page to see if there is an issue relating to the service you are creating a ticket for.
- Browsed or searched our knowledge base for a suitable solution to your issue, most of the common issues are well documented.
If you have done both of the above and still need help then :
- Send a detailed email from a registered email address to [email protected] or log a ticket via the Absolute Hosting Client Service Area explaining the issue in detail.
- Include as much information as humanly possible in order for us to resolve the issue on receipt of your initial query.
- We’re good at providing support, but battle at reading minds or understanding tickets which lack any relevant info.
- One issue per ticket – do not include multiple issues within the same ticket.
- Keep calm, do not be sarcastic or rude within your replies and apply netiquette even if you are frustrated.
- Be polite, courteous, professional and respectful throughout your interaction with our staff – we do not tolerate abuse in any shape or form.
All support related requests are handled on a first come first serve basis, unless your ticket has been bumped to priority support as per the pricing listed below.
For your security and that of your account we will only permit changes or requests from a Registered Contact
All support requests must be submitted in writing via email to or logged from within the client service area – we do not entertain or permit any other method of support.
Whilst we strive to provide responses to tickets within 30 minutes, we do not guarantee any amount of time in which a ticket receives a response.
Regular Support Ticket
R0/Per Ticket
- Send an email to our help desk or log a ticket within the client service area
High Priority Ticket
R600/Per Incident
- Receive instant support on an existing ticket, one issue per billable item.