Help is only a few moments away.
Get in touch with us by sending a detailed email to [email protected]. We typically respond within 2 – 4 hours (Monday to Friday – 8am – 7pm). Kindly allow for delays in ticket responses after hours or on public holidays.
All tickets are responded in the order that they are received, with the oldest ticket being the first to receive a response.
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Log into our client service area to create, update and view the status of your support requests.
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Absolute Hosting Support Policies
Before submitting a support request, make sure that you have :
- Checked the status of our network via our Network Status page to see if there is an issue relating to the service you are creating a ticket for.
- Browsed or searched our knowledge base for a suitable solution to your issue, most of the common issues are well documented.
- Referred to the Service Activation Email for the service that you are creating a support ticket for.
If you have done all three of the above and still need help then create a support ticket.
Our Support Policy is :
- Send a detailed email from a registered email address to [email protected] or log a ticket via the Absolute Hosting Client Service Area explaining the issue in detail.
- Include as much information as humanly possible in order for us to resolve the issue on receipt of your initial query.
- One issue per ticket – do not include multiple issues within the same ticket.
- Do not cross reference ticket numbers from other tickets.
- Do not include sensitive information such as passwords (sensitive information will be deleted if you ignore this), use the Sensitive Data feature to provide this information.
- We’re good at providing support, but battle at reading minds or understanding tickets which lack any relevant info.
- Keep calm, do not be sarcastic or rude within your replies and apply netiquette even if you are frustrated.
- Be polite, courteous, professional and respectful throughout your interaction with our staff – we do not tolerate abuse in any shape or form.
- We unfortunately cannot not provide support for resold services
All support related requests are handled on a first come first serve basis.
For your security and that of your account we will only permit changes or requests from a Registered Contact
All support requests must be submitted in writing via email to or logged from within the client service area – we do not entertain or permit any other method of support.
Whilst we strive to provide responses to tickets within 30 minutes, we do not guarantee any amount of time in which a ticket receives a response.
All support requests are responded in the order that they are received, with the oldest support ticket being attended to first.