Absolute Hosting (PTY) LTD is a privately owned Company (hereafter referred to as Absolute Hosting)
We’re committed to complying with the data privacy laws and regulations applicable to our services and business practices, and will therefore take all reasonable measures to ensure that your personal information is processed lawfully, is kept confidential, and secure.
In addition, any collected data is only kept for as long as is needed to do so for legal or legitimate business reasons.
We collect IP addresses, information about your operating system, and the type of browser you use when you visit our website, for the purposes of administering our network as well as for the purpose of auditing the use of our website. This information is not used to identify individual users and will at all times remain anonymous.
We collect this non-identifying data by using “cookies”. A cookie is a data file that exists on your computer hard disk. Cookies are placed there by a remote web server that you have visited using a browser such as Chrome™. When you interact with a website, you are identified by these cookies, which contains information that allows the remote server to track who you are and what actions you have taken on the website. The cookie function can be disabled in your browser; however, you will then be restricted from accessing some sites.
When ordering a product or service from Absolute Hosting personal identifiable information will be collected.
The collected information is used to provide the products and services to you as contracted, to generate and issue invoices for payment of accounts and to inform you of any changes or actions that may impact the products or services which you have contracted from us. This includes your account status and changes to the terms and conditions of our products and services.
Absolute Hosting is a provider of services from certain suppliers and when you contract for these products and services, we may be obliged to share your personal information with these suppliers. We undertake to obtain a commitment from these suppliers to keep your personal information confidential and to only use it for the purpose of providing the services or products you have contracted. However, Absolute Hosting does not accept liability if these suppliers fail to meet these same commitments.
Any information collected from you through correspondence with Absolute Hosting, whether via e-mail, or telephonically, will only be used to address the matters within that correspondence. If the matter requires referring the correspondence within the organization or to a third party to ensure the best customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.
Absolute Hosting may, on occasion find it necessary to contact you in order to notify you of new promotional offers, advise you of service-related issues, or solicit your feedback in some instances. Whenever you receive a communication from Absolute Hosting, you will have the option to opt-out of receiving further communication of this nature or can contact our support desk to avoid receiving promotional information.
In most cases, we collect this information to ensure the integrity of our network and that we continue to provide you with the best possible service according to your requirements however the collection of customer information may be required by law in some instances. We commit to protecting the confidentiality of individual data, except in the event of a legal requirement otherwise.
We may also combine information about you that we have with information we obtain from our business partners or affiliates. Such user data will never be used to identify individual users. These business partners and affiliated companies do not have any independent right to share this information.
As part of our agreement with customers and users, we will take all reasonable steps to protect the confidentiality of all personal information they provide to us during the course of contracting with Absolute Hosting for products and services. We do not sell your personal information to third parties for marketing or commercial purposes.
To prevent unauthorized access to your information and to prevent its destruction, we employ a variety of security measures when you transact as well as submit or access your personal information. We offer the use of a secure server. All supplied payment information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database which is only accessible by those authorized with special access rights to these systems. Our servers do not store your private information (credit card details, identity numbers, financials, etc.) after a transaction.
In the event that any of our databases are compromised and resulting in your personal information being unlawfully disclosed, we will advise you of such via e-mail or via a notice on our website and advise you on the steps that you may take to protect your personal information.
We only retain and store your personal information for as long as we are required to do so by law or to serve our legitimate business interests. When these reasons no longer apply, we will delete your personal information in a responsible and secure manner.
In order to avoid any interruption in service or disputes regarding payment we rely on our customers to provide us with their updated personal information. Please update your information within the client services area or send us your updated information, including e-mail and physical addresses and telephone numbers, as soon as these details change. You may contact us to confirm what personal information is stored by Absolute Hosting and whether the information is accurate and complete.
Any information that customers or visitors disclose in a public space, including on any bulletin board, chat room or any site Absolute Hosting may host for you, is available to anyone else who visits that space. Absolute Hosting cannot safeguard any information that is disclosed there.
It is our policy not to enter into a service subscription agreement with a minor unless that minor has received written explicit consent from a parent or guardian to do so. Absolute Hosting agrees not to contact minors for marketing purposes or for promotional offers without parental consent.
In order to protect ourselves and customers, Absolute Hosting reserves the right to disclose information about customers to the extent that it is legally required or permitted by law.
Absolute Hosting further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.
Absolute Hosting further reserves the right to disclose personal information where express consent to do so has been given to us.
Absolute Hosting further reserves the right to monitor user and network traffic for network security purposes and to prevent any unauthorized attempts to tamper with our network or cause damage to our property.