SmarterMail Software Patching (Resolved)
  • Priority - Medium
  • Affecting Server - Mail 3
  • The Smartermail email server software hosted on this server will be patched to the latest available version within the scheduled maintenance window.
    During this time users may experience temporary disconnects due to service interuptions and possible server restarts.

    07/10/2018 12:20
    Windows security patching in progress

    07/10/2018 12:36

    Windows security patching complete
    Smartermail patching in progress

    07/10/2018 12:45

    Smartermail patching complete

  • Date - 07/10/2018 10:00 - 07/10/2018 13:00
  • Last Updated - 07/10/2018 12:46
SmarterMail Software Patching (Resolved)
  • Priority - Medium
  • Affecting Server - Mail 4
  • The Smartermail email server software hosted on this server will be patched to the latest available version within the scheduled maintenance window.
    During this time users may experience temporary disconnects due to service interuptions and possible server restarts.

    07/10/2018 12:03

    Smartermail patching in progress

    07/10/2018 12:12

    Smartermail patchin complete.
    Windows security patching in progress

    07/10/2018 12:35

    Windows security patching complete.

  • Date - 07/10/2018 10:00 - 07/10/2018 13:00
  • Last Updated - 07/10/2018 12:36
SmarterMail Software Patching (Resolved)
  • Priority - Medium
  • Affecting Server - Mail 2
  • The Smartermail email server software hosted on this server will be patched to the latest available version within the scheduled maintenance window.
    During this time users may experience temporary disconnects due to service interuptions and possible server restarts.

    07/10/2018 11:24

    Smartermail patching in progress

    07/10/2018 11:43 

    Smartermail patching completed

    Windows security patching in progress

    07/10/2018 12:02

    Windows security updates have completed. 

  • Date - 07/10/2018 10:00 - 07/10/2018 13:00
  • Last Updated - 07/10/2018 12:02
SmarterMail Software Patching (Resolved)
  • Priority - Medium
  • Affecting Server - Mail 5
  • The Smartermail email server software hosted on this server will be patched to the latest available version within the scheduled maintenance window.
    During this time users may experience temporary disconnects due to service interuptions and possible server restarts.


    07/10/2018 11:22
    Smartermail version upgrade has completed - Windows patching is in progress

    07/10/2018 11:44

    All patching completed.

  • Date - 07/10/2018 10:00 - 07/10/2018 13:00
  • Last Updated - 07/10/2018 11:45
Disk Space Reporting Notifications (Resolved)
  • Priority - Medium
  • Affecting Other - Disk Space Reporting Notifications
  • We are aware of an issue in which some clients have received an incorrect overage notification warning.
    We are investigating the issue and will update this notice as soon as possible



    -----------------------

    17th September 2016 12H14
    Thank you for your patience and understanding whilst we resolved the issue relating to the erroneous disk space notifications.
    We have resolved the underlying issue and rerun the disk space notifications. Clients who have exceeded their allotted space would have received a notice of their usage on or after 17th September 2016 10H20

  • Date - 17/09/2018 10:12 - 27/09/2018 04:19
  • Last Updated - 17/09/2018 12:17
CF 2016 Service is unavailable (Resolved)
  • Priority - Critical
  • Affecting System - CF 2016
  • We are aware of an issue affecting Coldfusion 2016 hosted websites.

    Websites hosted on this server may report the error below
    The service is unavailable.

    Service Temporarily Unavailable!

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.


     
     
     
      Tomcat/ISAPI/isapi_redirector/1.2.41 

  • Date - 14/09/2018 07:23 - 17/09/2018 10:14
  • Last Updated - 14/09/2018 07:25
Phone lines down (Resolved)
  • Priority - Medium
  • Affecting Other - Phone lines down
  • Please be advised that phone lines are down due to power outages in the Centurion Region.

    Please log support requests by sending a detailed mail to help@absolutehosting.co.za

  • Date - 10/08/2018 08:26 - 28/08/2018 16:30
  • Last Updated - 10/08/2018 08:26
BL3N2 - IIS Outage (Resolved)
  • Priority - Critical
  • Affecting Server - BL3N2
  • All websites hosted on bl3n2 are currently stopped due to emergency changes.

    Engineers are working to resolve the issue as quickly as possible

  • Date - 13/07/2018 12:51 - 25/07/2018 10:25
  • Last Updated - 13/07/2018 12:52
Intermittent connectivity issues (Resolved)
  • Priority - Critical
  • Affecting System - Connectivity
  • Please be advised that our upstream providers are experiencing intermittent connectivity issues.

    We have logged calls with the relevant teams regarding the issues and investigations are underway.

    Updates to follow


    IS Engineers have resolved the issue and all network operations have resumed to normal

  • Date - 19/06/2018 22:21 - 20/06/2018 02:02
  • Last Updated - 20/06/2018 02:02
Solid CP Maintenance (Resolved)
  • Priority - High
  • Affecting Server - AH Control Panel
  • Please be advised that we are performing maintenance on Solid CP and during this time access to the control panel will be limited

  • Date - 05/06/2018 07:37 - 19/06/2018 22:23
  • Last Updated - 05/06/2018 07:38
Solid Control Panel Update (Resolved)
  • Priority - Medium
  • Affecting Server - AH Control Panel
  • Solid Control Panel is currently being upgraded to the latest version.
    During the upgrade clients will not be able to access the control panel interface.

  • Date - 30/05/2018 09:08 - 30/05/2018 10:08
  • Last Updated - 30/05/2018 09:13
Web Server Upgrades + Environment Maintenance (Resolved)
  • Priority - Medium
  • Affecting System - Environment Maintenance
  • Please be advised that on Saturday the 26th May 2018 the following upgrades and environment maintenance are to be performed.

    Shared Windows Web Servers

    All shared Windows Web Servers will be shut down to have their hardware upgraded. This is to facilitate the implementation of new M.2 SSD Hard Drives.
    Each server will be shut down for an estimated 5 minutes and during this time connectivity to the web servers will be limited.

    Environment Maintenance

    Maintenance to be performed on all switches and connected devices. During the maintenance window intermittent loss of connectivity will be experienced on a per server bases.
    Loss of connectivity will be kept to a minimum of 60 seconds per server.

  • Date - 26/05/2018 10:30 - 30/05/2018 09:08
  • Last Updated - 21/05/2018 10:06
SmarterMail Patching (Resolved)
  • Priority - Medium
  • Affecting System - SmarterMail Patching
  • Please be advised that we are performing updates on all SmarterMail Servers
    Updates will be posted as soon as the patching is complete

    ==================================

    Patching of SmarterMail servers has been completed.
    Due to a memory issue on BL4N4 this server was down for longer than anticipated. A call has been logged with the vendor to supply replacement memory and a change will be scheduled next week to replace this faulty hardware.

  • Date - 21/04/2018 13:47 - 21/04/2018 17:36
  • Last Updated - 21/04/2018 17:35
win12.zadns.co.za (197.81.192.22) (Resolved)
  • Priority - Critical
  • Affecting Server - Helm 3
  • All sites hosted on win12.zadns.co.za (197.81.192.22) are currently down. Engineers are attending and updates will be posted as available.

  • Date - 02/04/2018 08:52 - 09/04/2018 09:42
  • Last Updated - 02/04/2018 08:54
Delivery Delays & Connection Timeouts (Resolved)
  • Priority - Medium
  • Affecting Server - Mail 4
  • Please be advised that we are investigating an issue affecting bl4n3.zadns.co.za (Mail4).
    An update will be posted as soon as further information is available.



    Monday, 12 March 2018, 12:43
    The underlying issue affecting bl4n3.zadns.co.za has been identified and services restored

    Engineers are monitoring the server and any updates to the status of this server will be provided.

  • Date - 12/03/2018 12:20 - 12/03/2018 14:24
  • Last Updated - 12/03/2018 12:44
Critical Smartermail Patching (Resolved)
  • Priority - Critical
  • Affecting Server - Mail 5
  • Please be advised that engineers are performing a critical patch release on all Smartermail mail servers.
    During the installation of the latest version of Smartermail Version 16.3.6628 clients will be temporarily affected.

    All services are expected to resume as normal within 10 minutes.

    Please review the SmaterTools website for a list of bug fixes addressed within the latest version of Smartermail
    https://www.smartertools.com/smartermail/release-notes/16 


    ===================================================================
    Smartermail has been patched to the latest version and all services are running as expected

  • Date - 28/02/2018 08:51 - 28/02/2018 09:41
  • Last Updated - 28/02/2018 09:40
Critical Smartermail Patching (Resolved)
  • Priority - Critical
  • Affecting Server - Mail 4
  • Please be advised that engineers are performing a critical patch release on all Smartermail mail servers.
    During the installation of the latest version of Smartermail Version 16.3.6628 clients will be temporarily affected.

    All services are expected to resume as normal within 10 minutes.

    Please review the SmaterTools website for a list of bug fixes addressed within the latest version of Smartermail
    https://www.smartertools.com/smartermail/release-notes/16 


    ===================================================================
    Smartermail has been patched to the latest version and all services are running as expected

  • Date - 28/02/2018 08:54 - 28/02/2018 09:41
  • Last Updated - 28/02/2018 09:40
Critical Smartermail Patching (Resolved)
  • Priority - Critical
  • Affecting Server - Mail 3
  • Please be advised that engineers are performing a critical patch release on all Smartermail mail servers.
    During the installation of the latest version of Smartermail Version 16.3.6628 clients will be temporarily affected.

    All services are expected to resume as normal within 10 minutes.

    Please review the SmaterTools website for a list of bug fixes addressed within the latest version of Smartermail
    https://www.smartertools.com/smartermail/release-notes/16



    ===================================================================
    Smartermail has been patched to the latest version and all services are running as expected

  • Date - 28/02/2018 08:54 - 28/02/2018 09:41
  • Last Updated - 28/02/2018 09:39
Critical Smartermail Patching (Resolved)
  • Priority - Critical
  • Affecting Server - Mail 2
  • Please be advised that engineers are performing a critical patch release on all Smartermail mail servers.
    During the installation of the latest version of Smartermail Version 16.3.6628 clients will be temporarily affected.

    All services are expected to resume as normal within 10 minutes.

    Please review the SmaterTools website for a list of bug fixes addressed within the latest version of Smartermail
    https://www.smartertools.com/smartermail/release-notes/16


    ===================================================================
    Smartermail has been patched to the latest version and all services are running as expected

  • Date - 28/02/2018 08:54 - 28/02/2018 09:41
  • Last Updated - 28/02/2018 09:39
Win12 Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Windows Web Server Win12
  • We are attending to an issue affecting websites running on win12.zadns.co.za

    During this time all websites have been stopped and will be resumed as soon as the underlying issue has been resolved.

  • Date - 18/02/2018 09:40 - 21/02/2018 11:39
  • Last Updated - 18/02/2018 09:41
SmarterMail 16 Upgrade (Resolved)
  • Priority - High
  • Affecting Server - Mail 2
  • Please be advised that SmarterMail will be upgraded to the latest version to address multiple issues corrected by the vendor.

    Details relating to the latest bug fixes resolved within the latest version can be found on the vendors website at 
    https://www.smartertools.com/smartermail/release-notes/16

  • Date - 06/02/2018 21:00 - 18/02/2018 09:39
  • Last Updated - 06/02/2018 10:14
SmarterMail 16 Upgrade (Resolved)
  • Priority - High
  • Affecting Server - Mail 3
  • Please be advised that SmarterMail will be upgraded to the latest version to address multiple issues corrected by the vendor.

    Details relating to the latest bug fixes resolved within the latest version can be found on the vendors website at 
    https://www.smartertools.com/smartermail/release-notes/16

  • Date - 06/02/2018 21:00 - 18/02/2018 09:39
  • Last Updated - 06/02/2018 10:13
SmarterMail 16 Upgrade (Resolved)
  • Priority - High
  • Affecting Server - Mail 4
  • Please be advised that SmarterMail will be upgraded to the latest version to address multiple issues corrected by the vendor.

    Details relating to the latest bug fixes resolved within the latest version can be found on the vendors website at 
    https://www.smartertools.com/smartermail/release-notes/16

  • Date - 06/02/2018 21:00 - 18/02/2018 09:40
  • Last Updated - 06/02/2018 10:13
SmarterMail 16 Upgrade (Resolved)
  • Priority - High
  • Affecting Server - Mail 5
  • Please be advised that SmarterMail will be upgraded to the latest version to address multiple issues corrected by the vendor.

    Details relating to the latest bug fixes resolved within the latest version can be found on the vendors website at 
    https://www.smartertools.com/smartermail/release-notes/16

  • Date - 06/02/2018 21:00 - 18/02/2018 09:40
  • Last Updated - 06/02/2018 10:13
Parallels Licensing Server Outage (Resolved)
  • Priority - Medium
  • Affecting Server - Helm 4
  • Please be advised that Parallels Licensing Server's are current experiencing issues and as a result the Helm 4 Control Panel is currently reporting an error.

    A ticket has been logged with the Vendor regarding the matter.

  • Date - 06/02/2018 10:10 - 06/02/2018 16:43
  • Last Updated - 06/02/2018 10:12
Issues with incoming calls (Resolved)
  • Priority - Critical
  • Affecting Other - IP Telephones
  • Please be advised that we are experiencing issues affecting incoming calls to our office and advise clients to use our primary method of support by sending an email to help@absolutehosting.co.za or using the client service area to log support requests.

  • Date - 16/01/2018 11:07 - 17/01/2018 11:07
  • Last Updated - 31/01/2018 13:30
Intel Patching (Resolved)
  • Priority - Critical
  • Affecting Other - Emergency Patching
  • We are aware of the two advisories affecting all Intel based CPU's and are taking immediate action to patch all servers within our hosted environment.
    During the emergency patching cycle, reboots are required and as a result access to services will be temporarily unavailable.

  • Date - 04/01/2018 07:51 - 14/01/2018 00:00
  • Last Updated - 16/01/2018 11:18
Emergency Maintenance BL1N1 (Resolved)
  • Priority - Critical
  • Affecting Server - BL1N1
  • Emergency maintenance being performed on web server BL1N1.zadns.co.za IP address 197.81.192.35

  • Date - 30/11/2017 10:45 - 05/12/2017 08:26
  • Last Updated - 30/11/2017 10:47
BL5N1 OUTAGE (Resolved)
  • Priority - Critical
  • Affecting System - BL1N1 OUTAGE
  • BL1N1 OUTAGE

    We are currently resolving an issue on BL1N1.zadns.co.za (197.81.192.25) which affects all web sites hosted on this server.

    Updates will be posted on our noticeboard.

  • Date - 22/11/2017 16:38 - 26/11/2017 12:16
  • Last Updated - 22/11/2017 16:41
Scheduled Migration Helm 3 ZA - Helm 3 US - H (Resolved)
  • Priority - Medium
  • Affecting System - Scheduled Migration (Windows Reseller and End User Clients)
  • Escalation of Scheduled Migration (Windows Reseller and End User Clients)
    Friday 13th October 08H00 - 31st December 2017 17H00

    Engineers will be performing the final migration of all Helm Services over to the new Solid Control Panel during the scheduled Migration Period.
    During the migration period, support will be limited to tickets only (All telephonic support to be disabled) and all Helm Control Panels disabled to ensure no further changes to these legacy environments whilst the migration completes.

    Kindly ensure that you complete any / all changes required on your Helm account(s) prior to the start of the Scheduled Migration on Friday 13th October 08H00





    Migration of Helm Control Panel to new Absolute Hosting Control Panel.

    Helm 3 and Helm 4 have reached end of life and with the introduction of our new Windows 2012 R2 SSD Servers our clients are unable to benefit from the advances in technology available to them with the current Control Panel.

    As a result, both Helm 3 and Helm 4 will be discontinued as of the scheduled maintenance period and all clients migrated to the AHCP 
    The new control panel is provided by SolidCP, an updated version of Website Panel.

    For clients that use automated billing systems such as WHMCS, please download and install the SolidP WHMCS Module.

    Migration Plan for End Users

    All end users will have their accounts migrated to the new control panel starting at the beginning of the Migration Period, and their account details will be mailed through to them.

    Migration Plan for Resellers.

    Reseller migration will start immediately after completion of the end user migration.

    Changes affecting Helm 3 and Helm 4

    During the migration process access to Helm 3 and Helm 4 will be restricted - kindly ensure that any changes which need to be made to your hosted accounts are performed prior to the start of the change.

    Changes affecting Hosting Packages

    All clients will be migrated to the new hosting packages available via our website.
    New services will be matched according to current monthly cost or usage on your account.

    End User PricingReseller Pricing and package details are available from our online store 

  • Date - 13/10/2017 08:00 - 15/03/2018 11:30
  • Last Updated - 06/11/2017 14:23
Emergency Change Notification | Core Network (Resolved)
  • Priority - Critical
  • Affecting System - Core Switch
  • Please be advised of the following notification sent out by Internet Solutions

    Emergency Change Notification | Core Network Switch | Victory Park Data Center | 11 November 2017

    An Internet Solutions vendor will be conducting a change to replace the chassis on the one Core Network Switch in the Victory Park Data Center.

    Change Start: 11th November 22h00
    Change End: 12th November 06h00
    Impact: Possible 6 hour downtime

  • Date - 11/11/2017 22:00 - 22/11/2017 16:41
  • Last Updated - 06/11/2017 14:21
MyDNSCloud.co.za (Resolved)
  • Priority - Critical
  • Affecting System - DNS
  • We are currently ivestigating an issue relating to an outage effecting two of the four mydnscloud name servers.

  • Date - 26/10/2017 10:38 - 06/11/2017 14:22
  • Last Updated - 26/10/2017 11:40
Data Center Switch Maintenance (Resolved)
  • Priority - Medium
  • Affecting System - Data Center Switch Maintenance
  • Data Center Switch Maintenance (All services affected)
    Wednesday 11 October 2017 - 19H00

    Engineers will be performing maintenance on each Dedicated Rack Switch located at the Absolute Hosting Data Center.
    During the maintenance period connectivity to services within each rack will be limited / intermittent.

    The maintenance is scheduled for installation of redundant power supplies for each switch, along with testing of the redundant power supplies.

    UPDATE

    Scheduled changes were made as per the notice and the downtime was kept to a minimum of 15 minutes.

  • Date - 11/10/2017 19:00 - 11/10/2017 20:00
  • Last Updated - 12/10/2017 08:45
IS Ignite Victory Park (Resolved)
  • Priority - Critical
  • Affecting System - Data Center
  • IS Ignite are currently experiencing an issue affecting BGP drops to the data center.

    All IS Engineers are investigating and updates will be posted via Social Media

  • Date - 15/08/2017 12:22 - 16/08/2017 12:22
  • Last Updated - 04/10/2017 00:18
Hyper V Patching (Resolved)
  • Priority - High
  • Affecting Other - Limited Access to DNS and Control Panels
  • The hyper-v server that virtual host name servers within the zadns.co.za range and mydnscloud.co.za are currently being patched.

    During this time access to these services is limited.

  • Date - 03/10/2017 23:14 - 04/10/2017 00:19
  • Last Updated - 04/10/2017 00:18
Helm 4 Licensing Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Helm 4
  • Helm 4 clients will receive the following error when attempting to access services via the Helm 4 Control Panel

    Unable to connect to Server 197.81.192.XX, which is running an unlicenced version of Helm.

    This error is a result of an issue with the Parallels Licensing servers.

    The issue has been reported to Odin support and we are awaiting a response from their technical support.


  • Date - 14/08/2017 08:03 - 15/08/2017 12:22
  • Last Updated - 15/08/2017 12:21
Migration from Helm Control Panel to new AH C (Resolved)
  • Priority - Medium
  • Affecting System - Helm 3 & Helm 4 Replacement
  • Migration of Helm Control Panel to new Absolute Hosting Control Panel.

    Helm 3 and Helm 4 have reached end of life and with the introduction of our new Windows 2012 R2 SSD Servers our clients are unable to benefit from the advances in technology available to them with the current Control Panel.

    As a result, both Helm 3 and Helm 4 will be discontinued as of the scheduled maintenance period and all clients migrated to the AHCP
    The new control panel is provided by SolidCP, an updated version of Website Panel.

    For clients that use automated billing systems such as WHMCS, please download and install the SolidP WHMCS Module.

    Migration Plan for End Users

    All end users will have their accounts migrated to the new control panel starting at the beginning of the Migration Period, and their account details will be mailed through to them.

    Migration Plan for Resellers.

    Reseller migration will start immediately after completion of the end user migration.

    Changes affecting Helm 3 and Helm 4

    During the migration process access to Helm 3 and Helm 4 will be restricted - kindly ensure that any changes which need to be made to your hosted accounts are performed prior to the start of the change.

    Changes affecting Hosting Packages

    All clients will be migrated to the new hosting packages available via our website.
    New services will be matched according to current monthly cost or usage on your account.

    End User Pricing, Reseller Pricing and package details are available from our online store 

  • Date - 28/07/2017 18:00 - 10/10/2017 13:40
  • Last Updated - 24/07/2017 11:55
Helm License Servers offline (Resolved)
  • Priority - Critical
  • Affecting Server - Helm 4
  • The control panel server at cp4.zadns.co.za is reporting an invalid control license due to an outage on the providers licensing platform.
    http://www4.webhostautomation.com/members/

    We are monitoring the situation and hope to get Helm 4 access up and running as soon as the vendors licencing issues are resolved.

  • Date - 06/07/2017 16:17 - 07/07/2017 09:25
  • Last Updated - 07/07/2017 09:25
Loss of connectivity at ISignite DC (Resolved)
  • Priority - Critical
  • We are aware of an issue in which the data center at ISignite lost connectivity for around 8 minutes.
    We are awaiting a response from engineers

    4th July 2017
    We are awaiting a response from ISignite with regards to the loss of connectivity.

    4th July 2017
    Temporary loss of connectivity was caused by temporary switch issue

  • Date - 02/07/2017 18:41 - 04/07/2017 15:25
  • Last Updated - 04/07/2017 15:25
Payment Gateway Issues (Resolved)
  • Priority - Medium
  • Affecting System - Payment Gateway issues
  • Please be advised that we have identified an issue with our payment gateway provider. We are working with them to get the issue resolved as soon as possible.

  • Date - 04/07/2017 14:30 - 06/07/2017 01:31
  • Last Updated - 04/07/2017 14:32

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name ONLINE
AH Control Panel
BL1N1
BL1N4
BL3N2
bl5n1
bl5n2
Bulk SMTP Server
Mail 2
Mail 3
Mail 4
Mail 5
MSSQL SSD1
MSSQL SSD2
MYSQL SSD1
MYSQL SSD2
ns1.MyDnsCloud.co.za
ns2.MyDnsCloud.co.za
ns3.MyDnsCloud.co.za
ns4.MyDnsCloud.co.za